Return Policy
This policy applies to paid services or program fees offered through Shoraxilaz.
Cancellations
Requests submitted at least 48 hours before the scheduled service are eligible for full return processing of paid amounts.
Partial Returns
For requests between 24 and 48 hours before start time, partial returns may be issued after administrative deductions linked to preparation costs.
Non-Eligible Cases
Services already delivered or requests made less than 24 hours before start time are generally non-returnable unless required by applicable law.
Processing Time
Approved return requests are processed within 10 business days through the original payment channel when technically feasible.
Canadian Billing Note
Return handling is implemented in a manner consistent with applicable Canadian and provincial consumer protection requirements, including clear disclosure of timing and non-eligible cases.
How to Request a Return
Submit your request with your booking reference, payment date, and contact details by email or phone. We may request additional information required to verify the transaction securely.
Contact
Address: 1029 Banff Ave, Banff, AB T1L 1H8, Canada
Phone: +18883380433
Email: askuse@shoraxilaz.world